This is almost always caused by mistyping your Serial Number! - Make sure you're not confusing letters and numbers (The number zero can look like the letter 'o').
If in doubt, you can simply copy and paste the Serial Number from your 'Welcome Email'

Another possibility is that your download of the Setup file was incomplete/corrupt. Please try re-downloading the file and running the setup program again

As the WebWizard is written in HTML/Javascript, it is distributed as an HTML Application (file type ".hta"), which is why there is no executable file. The file you need to run is entitled "wizard.hta", which can be found in the folder in which you installed the software (usually C:\Program Files\WebWizard\)

The "not a valid win32 application" error is caused due to an incorrect filetype association on your computer.
Your computer is trying to handle ".hta" (HTML Application) files as ".exe" (Executable) files. The WebWizard is different from most windows applications, in that it doesn't contain an .exe file, but rather a .hta file (wizard.hta), as the software is written in a combination of HTML/Javascript.
To ensure that the file "wizard.hta" (The main WebWizard program file) is run correctly, right-click it, and select "Open With -> Choose Program" from the menu. Click the "Browse" button in the "Open With" window that pops up and browse to "C:\WINDOWS\system32". Select the file "mshta.exe" (This is the Microsoft (R) HTML Application Host program, which the WebWizard requires to run). Ensuring the "Always use the selected program to open this kind of file" box is checked, click "OK". The WebWizard should then load correctly

Unfortunately, at this time we are not able to produce a 'Mac Specific' version of our software - although we are aware of the growing interest in our software in the Mac community. We do hope to be able to develop a 'Mac Compatible' version in the future.
To check if you can run The WebWizard, make sure your PC meets the Minimum System Requirements

Please ensure that the "Text Size" setting in Internet Explorer is set to "Medium". Other settings here can cause the WebWizard's pop-up windows to display incorrectly.
To change this Internet Explorer setting, select "View -> Text Size -> Medium" from the menu bar in Internet Explorer, then restart the WebWizard.

It's important to note that all paths for your image files/local links etc. are "RELATIVE" to the WebWizard directory.

For example if an image called "graphic.gif" was located in the WebWizard's directory (i.e. C:\Program Files\WebWizard), it can be displayed on your page by clicking "Insert Image" and typing "graphic.gif" in the location field. (as the image is in the same directory as the WebWizard)
Example: <IMG SRC="graphic.gif">

If the graphic is stored in a lower directory (i.e. C:\Program Files\WebWizard\images), it can be accessed using "images\graphic.gif" as the Image's location.
Example: <IMG SRC="images\graphic.gif">

If the graphic is stored in a higher directory (i.e. C:\Program Files\), it can be accessed using "../graphic.gif" as the Image's location.
Example: <IMG SRC="../graphic.gif">

(The C:\ drive would be: <IMG SRC="../../graphic.gif">)

However, It's recommended that you place all your images in a sub folder (such as "images") within the WebWizard folder, and use "<folder name>/graphic.gif" as the image's location.
That way, when you come to upload your site, simply upload the entire "images" folder along with your HTML files, and all images will be correctly linked!

When the "Preview" button is clicked, the WebWizard opens a new browser window to display your page. Some pop-up blockers may prevent the WebWizard from doing this. To avoid this, you may need to create an "exception" for the WebWizard, or temporarily disable any such software

No software is perfect, and whilst be strive to create error free software, occasionally users report seeing such errors.

The first step in resolving these errors is to ensure that the version of Internet Explorer installed on your computer is the latest version (currently version 7). If your browser is up-to-date and you still see such messages, please email us at [email protected], including as much detail as you can about what you were doing immediately prior to seeing the error message.
Please also include all the text shown in the error window (including, "Line", "Char", "Error", "Code", and "URL") - alternatively, take a screenshot and attach it to your email.

Please help us to make our software better by reporting any "glitches" or errors you come across!

You can directly upload your pages (and any additional files, like images, etc) directly to your WebServer via FTP, from within the WebWizard PRO! - Simply click on the "Publish To Web" button in the toolbar, enter your server details, and hit "Upload" - it really is that simple!!

Because The WebWizard is written in pure HTML & Javascript it can run on a standard Webserver, without the need for any CGI, PHP, or SQL support! - As long as your server can correctly handle .html and .js files, the WebWizard will run with no problems - and very little additional load on your servers, as all the hard work is done "client-side" by the users browser!
If you would like to have the WebWizard software running on your site/server for use by your visitors/clients - please We offer Click Here for further information.

You may install this program on up to 3 personal computers in your own home. This means the computers are all located on one site (the term "site" meaning a single location comprised of a single building or building complex). For use on more than 3 computers, and for commercial/educational uses, a separate Site License is required.

Frequently Asked Questions